Change Essentials Toolkit
Everything to set a change up properly.
Price to be confirmed
- A short guide to how change works
- Templates for impact, stakeholders and readiness
- A checklist for your first 30 days
Free tools
Three quick tools to help you decide where to start with AI and change. No sign-up, and nothing you enter is sent to us.
AI Readiness Check
Fifteen short statements across five areas. You get a score, your strongest and weakest areas, and what to do first.
About 5 minutes
AI Value Tool
Choose the work your team does each week and see a cautious, expected and hopeful value for year one, with costs and payback.
About 3 minutes
AI Use Policy Builder
Answer 14 questions and get a plain-English AI use policy for your organisation, ready to edit.
About 5 minutes
These tools give starting points, not advice or forecasts. Want to talk it through? Contact us.
Toolkits
Templates and guides you can use this week.
Built from real change delivery. Pick one up when you need it, with no course to sit through. Launching soon.
Free check→Foundation→Practitioner→Delivery→Adoption
AI at Work Toolkit
Use AI on everyday change tasks, safely.
Price to be confirmed
- Prompts you can reuse, by task
- Checks for accuracy and privacy
- Cards to spot where AI saves time
Change Delivery Toolkit
Plan a change and carry it to handover.
Price to be confirmed
- Strategy and roadmap templates
- Sponsor and stakeholder plans
- A workbook with a worked example
Adoption and Success Toolkit
See whether the change is taking hold.
Price to be confirmed
- Adoption measures to choose from
- A simple success dashboard
- How to feed results into business as usual
Start free
Take the AI Readiness Check. Fifteen short statements, a score, and what to do first.
Take the checkPrefer to talk it through?
One-to-one Change Strategy Session. 90 minutes, £295.
A working session with a practitioner on your plan or a stuck change.
- Preparation: you send a short brief, and we read it before we meet
- Guidance in the room: practical answers while you are on the call
- A written action summary to take away
Common questions
Which toolkit first?
New to change, start with the Starter. Using AI in your work, the AI toolkit. Running a change end to end, the Delivery toolkit.
When will they be ready?
We are preparing them now. Register your interest and we will tell you as each one is released.
What happens in a session?
You send a short brief beforehand. We spend 90 minutes working through it together, then send you a written summary of the actions agreed. The session is £295.
Our toolkits are general training and information, not legal advice.
Train for change, train for AI, or do both.
Each stands on its own. Choose what your people need.
Build change skills in your teams
For the people who plan, lead and support change.
- Change Essentials3 days · from £11,000 per group
- Change Influencer2 days · from £9,600 per group
- Governance and Sponsorship1.5 days · from £12,000 per group
- Champions and Super Users1 day plus clinic · from £5,500 per group
Practical AI training built around real work
For whichever tools you use: Copilot, ChatGPT, Claude, Gemini and more.
- Essentials90 minutes online · from £30 per learner
- Practice Lab2 days · from £10,500 per group
- LeadersHalf a day · from £3,000 per session
- Role Packs3 hours · from £2,000 per group
Need both, or want to browse?
All 11 courses in one place, for teams that need change and AI skills.
- Every course, one placeFilter by change, AI or both
- Learning on your own?Self-paced, on-demand courses for individuals are on the way
Every course runs in-house for your organisation, live or online.
“CaLS provided a tailored programme for Business change, training, and adoption as we navigated a complex transformation that required true people alignment. Bringing them in was an absolute relief the go live went seamlessly, and teams are still referencing and adhering to what good looks like, proudly crediting CaLS for setting that standard.”
“Our migration scope involved transitioning from SAP ECC to SAP S/4HANA. Lola was the lead change consultant and brought in her team of trainers. The whole journey was smooth, they are experienced, and there is no need to micro manage as they are very strong in their skill.”
We are Change & Learning Solutions
Helping people get ready for change, and stay ready.
We are your change partners. We shape the strategy, do the hands-on work, and build skills inside your organisation so the change lasts.
About us →20+
Years in change and adoption
Led by a practitioner who does this for a living.
3
Ways to work with us
Change Management, AI Training and the Learning Academy.
11
Courses
For every level, from first steps to leaders.
16
Sectors
From banking and energy to legal and retail.
Where we are called in
Recognise one of these, or a mix of most of them? We have got you.
A regulatory, compliance, statutory or legal change
New rules mean new processes, and everyone has to follow them by a fixed date.
A technology change
A new system or platform is going in, and people need to be ready to use it from day one.
Our people and culture
A restructure, merger or new ways of working need people on board, without losing good people.
The change landed, but nobody adopted it
It rolled out, but there is no appetite for it. People have gone back to the old way of working, and the training did not stick.
A process or operating model change
Processes are being redesigned or automated, and teams need to understand and own the new way of working.
Projects are colliding
Several changes are landing on the same teams at the same time, and the business cannot absorb them.
People need new skills
A new way of working needs new skills, and one-off training has not stuck.
AI is arriving
Teams are already using AI. You want people to use it safely and well, and to have the records to show it.
You want change skills in-house
You would rather build your own practitioners, sponsors and champions than rely on outside help.
Our solutions
Start with the one that fits today. Many clients use all three over time.
Change Management
We own the change plan and its delivery. You make the decisions. We make them land.
- We run the changeThe plan, the people side and the hands-on work, right through to go-live.
- Experienced hands for hireNeed a change manager for a while? We can join your team for a fixed piece of work or by the day.
- Check it sticks (extra)We track whether people are really using the new way, and tell you what to fix.
AI Training
Practical AI training for every level, from a short online course to live workshops.
- AI BriefingOne session for a whole room, up to 100 people.
- EssentialsThe basics for every employee, online and self-paced.
- Practice Lab, Leaders and Role PacksLive training built around real work and real roles.
Learning Academy
Courses for practitioners, leaders and champions, so skills stay when we leave.
- Change Management coursesFrom Change Essentials to Governance and Sponsorship.
- AI Training coursesFor employees, managers, leaders and champions.
- In-house and flexibleLive or online, and we travel to you.
BankingConsumer goodsEnergyFinancial marketsHealthcareInsuranceLegalLife sciences and pharmaMedia and telecomsNatural resourcesPublic sectorRetailTechnology and softwareTransportTravel and leisureUtilitiesBankingConsumer goodsEnergyFinancial marketsHealthcareInsuranceLegalLife sciences and pharmaMedia and telecomsNatural resourcesPublic sectorRetailTechnology and softwareTransportTravel and leisureUtilities
The UPELO™ method
We work with the established change methods, including ADKAR, Kotter and Lewin.
We have our own tried and tested change methodology that you may choose to use for your change, as it comes with an extensive toolkit, UPELO™, and covers every touchpoint of a change. Five steps, whatever the size of the change.
The UPELO™ road
Five steps from first conversation to a change that holds
U
Understand
Find out what is changing, who it affects and how they feel about it. Then agree why it matters and how to approach it.
P
Plan
Decide how the change will work and plan it, with your decision makers agreeing each step.
E
Equip
Get people ready. Talk to them early, find colleagues who will champion the change, and train everyone before go-live.
L
Launch
Be there on the day and after it, with hands-on help while the change settles in.
O
Own
Hand over the plans and decisions, so your own teams run the new way with confidence.
Free tools to start with
Free, and quick to use.
Let's explore how we can help.
Talk to usChange Management
Plans fail when people are not ready.We plan and deliver.
We own the change plan and its delivery. Experienced change managers who take charge of the work, from the first assessment to handing it over. You make the decisions. We make them land.
Where we are called in
Which of these sounds familiar? Most clients recognise more than one.
A big change is coming
A new system or a major shake-up, and you want people ready on day one.
Projects are colliding
Several changes are landing on the same teams in the same month.
A merger or restructure
Two ways of working need to come together without losing good people.
Adoption is lagging
The new system is live, but people are not using it, or are working around it.
A regulatory, compliance, statutory or legal change
New rules mean new processes, and everyone has to follow them by a fixed date.
AI is arriving fast
Tools are spreading faster than people are ready to use them well.
Four ways we work with you
Use us for one job or for the whole change. Either way, we start by listening.
Run the change for you
Experienced people who take charge of the plan and see it through to go-live.
- Interim change managersExperienced, hands-on change managers who join your team for as long as you need them, for a day rate or a fixed piece of work.
- The whole change, start to finishWe write your change plan, run it with you, and see it through to go-live and handover.
Work out what is changing
A clear picture of what is changing, and who it will affect.
- Joining up your projectsWe show where projects overlap or depend on each other, and set up simple decisions so clashes are spotted early.
- How work gets done, now and afterWe map how things work today and how they should work after the change, and show where automation will really help.
Find out how your people feel
Know how ready people are, and test ideas before you commit to them.
- A readiness checkA short, honest look at how your people feel about the change. You get a plain-English report, a map of which teams need the most help, and what to do first.
- Try it on a small group firstA four to eight week trial with one group, compared with another, so you see what works before you roll it out to everyone.
Hand over, so it lasts
Make sure the people who will run things day to day are ready, including for any new AI tools.
- Handing over to your teamThe people who run things afterwards get the guides, skills and support they need, so the change lasts once we have left.
- Bringing in AI toolsWe help you choose, plan and roll out AI tools, with a clear policy on using them responsibly, backed by our AI training.
Courses
Change Management courses
Training for the people who plan, lead and sustain change. All are delivered in-house for your organisation, live online or on site.
From no experience to planning and supporting real change with a simple, light toolkit.
3 days, about 19 hours · Live online or on site
From £11,000 per group up to 16 learners
View course and enquireFor change practitioners who want a stronger voice: be heard by senior leaders, make the case for change, and keep your head when the pressure is on.
2 days, about 12 hours · Live online or on site
From £9,600 per group up to 16 learners
View course and enquireSet up how change is run and decided, and show up as a sponsor people can see.
1.5 days plus a 30-minute one-to-one · Live online, in person or on site
From £12,000 per group up to 12 learners
View course and enquirePrepares the people your organisation picks to help colleagues and keep the new way of working going.
1 day plus a 90-minute clinic · Live online or on site
From £5,500 per group up to 16 learners
View course and enquireAdd-ons
Add training or adoption to any change
Extra support that sits on top of your Change Management package, so the change lands and stays.
Training on the new ways of working
We provide the trainers, working on your system and your processes, so people learn the work and not only the screens.
Ask about trainingAdoption: measure the change
We check people are really using the new way, and tell you what is working and what needs a nudge.
Ask about adoptionHow change lands
Change is a crossing, not a switch
The UPELO™ method
When you ask us to deliver change, we know and use the established change methods, including ADKAR, Kotter and Lewin and others, and apply whichever fits your organisation. Alongside them we have our own, the UPELO™ method, which covers every touchpoint of a change, from first understanding to handover.
Understand, Plan, Equip, Launch, Own. Five steps, whatever the size of the change, and fifteen numbered deliverables across them. Which ones you get depends on the size of the change: a small change might use five. Every deliverable ends with the decision it supports, who owns it and by when. You can see the standard in our sample change plans on the Insights page.
U
Understand
Find out what is changing, who it affects and how they feel about it. Then agree why it matters and how to approach it.
- 1Change charter and business caseWhy we are changing, what it will deliver and what it will take
- 2Change impact assessment (CIA), including learning impactWho is affected, by how much, and what changes for them
- 3Stakeholder map and engagement planWho matters to the change, and how we will talk to each of them
- 4Risk, issue and resistance logA running list of risks, problems and people’s concerns
- 5Change strategy and approachHow we will take people through the change
P
Plan
Decide how the change will work and plan it, with your decision makers agreeing each step.
- 6Operating model viewHow work will be done in the new way
- 7Change personas and “day in the life of” mapsA real-life picture of a day for each kind of person affected
- 8Sponsor roadmapWhat your leaders will say and do, and when
E
Equip
Get people ready. Talk to them early, find colleagues who will champion the change, and train everyone before go-live.
- 9Change communications planWhat we tell people, who tells them, and when
- 10Change network (champions and super users)The colleagues who help their teams through the change
- 11Learning needs analysis (LNA) and training planWhat people need to learn, and the plan to teach it
- 12Readiness assessment and dashboardA simple score of how ready each team is
L
Launch
Be there on the day and after it, with hands-on help while the change settles in.
- 13Business readiness and learning go/no-go checklistA final set of checks before we go live
- 14Go-live support and hypercare planExtra help on go-live day and in the weeks after
O
Own
Hand over the plans and decisions, so your own teams run the new way with confidence.
- 15Transition and handover planPassing everything to the teams who will run it
Want to see the deliverables?
Ask for the guide and we will send a one-page description of each of the fifteen, with what it contains, who owns it and the decision it supports. Want to see what one looks like? Ask us for a sample.
UPELO™ is our own method, owned by Change & Learning Solutions Ltd, and an application to register it as a trade mark has been made. ADKAR is a trade mark of Prosci Inc. Kotter and Lewin are the work of their authors. We name these methods only to describe what our practitioners know and use. We are not affiliated with, endorsed by or certified by their owners, and our courses are not Prosci certifications.
Add-on
Training on the new ways of working
If your change needs people trained, we can provide the trainers. It works whether the technology is custom-built or a well-known platform.
01
Trainers for your change
Experienced trainers who teach people the new way of working, on top of your Change Management package.
02
Custom or well-known systems
Built-in-house or bought off the shelf, we train on the system your people will actually use.
03
Built around your processes
Training that follows your processes and roles, so people learn the work and not only the screens.
Add-on
Adoption: measure the change, feed success
Going live is not the finish line. We check whether people are really using the new way, and tell you what is working and what needs a nudge.
01
Start
Agree the goals, who is affected, the success measures and a baseline before anything changes.
02
Experiment
Try it with a first group, measure what happens, and fix what you learn before you widen it.
03
Scale
Roll out in waves, check use against your measures, and tell you what to fix as you go.
Built on a start, experiment and scale approach, in the spirit of the Microsoft service adoption framework. It is an add-on to Change Management.
What to expect
- We own the deliverables. We write your change strategy and plans, and we are responsible for delivering them.
- You decide, we make it land. Every plan ends with the decisions your leaders must make, who owns each one and by when.
- Experienced people throughout. Our interim practitioners have 10+ years in change and work hands-on with your team.
Industries we cover
Our team's experience spans a wide range of sectors, including:
- Banking
- Consumer goods
- Energy
- Financial markets
- Healthcare
- Insurance
- Legal
- Life sciences and pharma
- Media and telecoms
- Natural resources
- Public sector
- Retail
- Technology and software
- Transport
- Travel and leisure
- Utilities
Learn how we can help you reach your Change Management goals
Schedule a talkAI Training
Practical AI training
Built around your people's real work. For Copilot, ChatGPT, Claude, Gemini and more.
6courses
90 min to 2 daysfrom self-paced to live
Up to 16learners per trainer
Training recordcomes with the programme
The pathway
From first steps to confident, everyday use
AI only pays off when people know how to use it well. We start with everyone, then build confidence where it matters most: the people who use AI every day, and the leaders who steer it. Along the way you keep a simple record of who has been trained, so progress is easy to see and easy to share.
1
Everyone
Essentials: every employee learns what AI is, how to use it safely and fairly, and what to do when something goes wrong.
2Daily users
Practice Lab and Role Packs: people practise on their own tasks, with kits for People, Operations, Customer, Finance and Change teams.
3Leaders
A half day on setting direction, who is responsible, keeping a person in charge of AI decisions, and what proof to keep.
4
Training record
A simple record of who needs which training, who has done it and when, with a named owner and a review date. We update it when tools or roles change.
AI skills people can trust
From a good question to a result you can trust
The READY method
Five steps to a good question
READY is our five-step checklist for asking an AI tool a good question, and it is taught only in our AI courses.
RRoleTell the AI who to be
EExplainGive it the background
AAimSay exactly what you want
DDo's and don'tsSet the limits
YYour reviewCheck the answer and ask it to improve
Example “Act as an experienced HR adviser (R). We are launching a new leave process (E). Write a 120-word message explaining what changes (A). Plain English, no jargon (D). Then tell me what you assumed (Y).”
Courses
Choose your course
Start with Essentials for everyone, then add what each group needs. All are delivered in-house for your organisation.
Working under the EU AI Act? Role-based courses and a training record help you show the AI literacy steps in Article 4. This is not legal advice.
A clear start on AI for a whole room, up to 100 people, with questions.
60 to 90 minutes · Live online or on site
From £1,500 per hour up to 100 people
View course and enquireThe basics of AI at work, for every employee. Six short modules and a quick check.
90 minutes plus a 10-minute check · Self-paced online
From £30 per learner company licence, no group limit
View course and enquireTwo live days where teams practise safe, effective AI use on their own work.
2 days, about 12 hours · Live online or on site
From £10,500 per group up to 16 learners
View course and enquireThree-hour packs that apply AI to one function at a time. Each opens once its trainer is confirmed.
3 hours per pack · Live online or on site
From £2,000 per group up to 16 learners
View course and enquireFor executives and leaders in risk, compliance, data protection and HR: setting direction, owning decisions and keeping proof.
Half a day, 4 hours · Live online or on site
From £3,000 per session up to 16 learners
View course and enquireFor managers leading their teams through AI: one day and a follow-up clinic.
1 day plus a 90-minute clinic · Live online or on site
From £5,500 per group up to 16 learners
View course and enquireTrains people their teams nominate to help colleagues use AI well. One launch day and a follow-up clinic.
1 day plus a 90-minute clinic · Live online or on site
From £5,500 per group up to 16 learners
View course and enquireWhat to expect
When we train your people, you get:
Built around real work
People practise on their own tasks, using the tools and policy your organisation already has.
Live and hands-on
People try things in the session and ask questions, in a group size we agree with you.
Things you take away
A personal set of prompts, the READY method card, a 30-day plan and, for the organisation, a training record.
Skills that stay with you
A follow-up check, a helper in each team and a simple record of who has been trained.
Progress you can see
Every programme comes with a simple record of who has been trained, in what, and when. You can see progress at a glance, spot where to go next, and keep it up to date as your tools and roles change. Leaders get a clear story to tell, and teams get the confidence to get on with it.
Built to travel
One core programme, adjusted for the UK, the EU, the USA, the Gulf and Africa. We change the language, examples and local rules, so teams in different countries learn the same way.
Learn how we can help you reach your Learning goals
Schedule a talkLearning Academy
Practical courses in change and AI, from first steps to practitioner level.
Need change skills, AI skills or both? Pick your path. Each stands on its own, and every course we run is here.
Choose your path
Start with the one that fits where you are today. Many people take several over time.
Start here
New to AI or to Change Management
The basics of AI at work, for every employee. Six short modules and a quick check.
90 minutes plus a 10-minute check · Self-paced online
From £30 per learner company licence, no group limit
View course and enquireFrom no experience to planning and supporting real change with a simple, light toolkit.
3 days, about 19 hours · Live online or on site
From £11,000 per group up to 16 learners
View course and enquireBuild your practice
Doing the work
Two live days where teams practise safe, effective AI use on their own work.
2 days, about 12 hours · Live online or on site
From £10,500 per group up to 16 learners
View course and enquireThree-hour packs that apply AI to one function at a time. Each opens once its trainer is confirmed.
3 hours per pack · Live online or on site
From £2,000 per group up to 16 learners
View course and enquireFor change practitioners who want a stronger voice: be heard by senior leaders, make the case for change, and keep your head when the pressure is on.
2 days, about 12 hours · Live online or on site
From £9,600 per group up to 16 learners
View course and enquireLead and sustain
Leading others
For executives and leaders in risk, compliance, data protection and HR: setting direction, owning decisions and keeping proof.
Half a day, 4 hours · Live online or on site
From £3,000 per session up to 16 learners
View course and enquireFor managers leading their teams through AI: one day and a follow-up clinic.
1 day plus a 90-minute clinic · Live online or on site
From £5,500 per group up to 16 learners
View course and enquireSet up how change is run and decided, and show up as a sponsor people can see.
1.5 days plus a 30-minute one-to-one · Live online, in person or on site
From £12,000 per group up to 12 learners
View course and enquirePrepares the people your organisation picks to help colleagues and keep the new way of working going.
1 day plus a 90-minute clinic · Live online or on site
From £5,500 per group up to 16 learners
View course and enquireAI Training courses
Practical AI skills for every level, from a short online course to live workshops.
A clear start on AI for a whole room, up to 100 people, with questions.
60 to 90 minutes · Live online or on site
From £1,500 per hour up to 100 people
View course and enquireThe basics of AI at work, for every employee. Six short modules and a quick check.
90 minutes plus a 10-minute check · Self-paced online
From £30 per learner company licence, no group limit
View course and enquireTwo live days where teams practise safe, effective AI use on their own work.
2 days, about 12 hours · Live online or on site
From £10,500 per group up to 16 learners
View course and enquireFor executives and leaders in risk, compliance, data protection and HR: setting direction, owning decisions and keeping proof.
Half a day, 4 hours · Live online or on site
From £3,000 per session up to 16 learners
View course and enquireThree-hour packs that apply AI to one function at a time. Each opens once its trainer is confirmed.
3 hours per pack · Live online or on site
From £2,000 per group up to 16 learners
View course and enquireTrains people their teams nominate to help colleagues use AI well. One launch day and a follow-up clinic.
1 day plus a 90-minute clinic · Live online or on site
From £5,500 per group up to 16 learners
View course and enquireFor managers leading their teams through AI: one day and a follow-up clinic.
1 day plus a 90-minute clinic · Live online or on site
From £5,500 per group up to 16 learners
View course and enquireChange Management courses
Courses for the people who plan, sponsor and support change.
From no experience to planning and supporting real change with a simple, light toolkit.
3 days, about 19 hours · Live online or on site
From £11,000 per group up to 16 learners
View course and enquireFor change practitioners who want a stronger voice: be heard by senior leaders, make the case for change, and keep your head when the pressure is on.
2 days, about 12 hours · Live online or on site
From £9,600 per group up to 16 learners
View course and enquireSet up how change is run and decided, and show up as a sponsor people can see.
1.5 days plus a 30-minute one-to-one · Live online, in person or on site
From £12,000 per group up to 12 learners
View course and enquirePrepares the people your organisation picks to help colleagues and keep the new way of working going.
1 day plus a 90-minute clinic · Live online or on site
From £5,500 per group up to 16 learners
View course and enquirePrices
- Prices are from, per group, and exclude VAT.
- We agree the final price with you.
- The AI Briefing is priced per hour.
Group sizes
- Up to 16 learners per trainer.
- Up to 25 in person with a second facilitator.
- Up to 20 for live online sessions.
- Up to 12 for Governance and Sponsorship.
- Up to 100 for the AI Briefing.
- We agree numbers with you.
Learning that lasts
Skills grow one step at a time
Why learn with us
Taught live
Real scenarios and practice with a trainer, not slides to scroll through.
Feedback on your own work
Up to 16 learners per trainer, so every person gets feedback on their own work.
Practical tasks, with feedback
Each course ends with a task you complete, such as a plan or a short quiz. It is reviewed and you get feedback.
Skills that stay
Toolkits you keep and follow-up clinics, so what you learn is still used months later.
Learn by doing
Our courses are taught live, in groups where people practise on real scenarios and ask questions as they go. You leave with tools you can use the next day.
How our courses run
In-house cohort
A private cohort for your people, online or at your site.
Built for larger groups
We run a course when a larger group in your organisation wants it. Live courses are not run for small numbers or individuals. Self-paced courses for individuals are on the way.
Self-paced e-learning
Starting with AI Training: Essentials, supplied to your organisation. Ask about e-learning.
Dates
There are no fixed public dates. Every course runs when a larger group in your organisation asks for it, and is scheduled around what you need. Tell us who it is for and how many people, and we will agree dates and a price with you.
On your own, not part of a company? Self-paced, on-demand courses for individuals are on the way. Tell us you are interested.
Learn how we can help you reach your Learning goals
Schedule a talk
Insights
Free reading and tools to help you plan.
Change & Learning Quarterly
Our free magazine on change, AI and capability. Ask for issue 1.
Sample change plans
See the standard of work we produce for a technology go-live and for a merger. Ask for the samples.
Change Readiness Check
Fifteen questions, five minutes, and clear next steps for a change you are planning.
AI Readiness Check
Fifteen questions, five minutes, and clear next steps for your people and AI.
About Change & Learning Solutions
Meet our CEO, Lola.
She breathes change
for a living.
More than twenty years in change management and transformation.
Our work spans business, technology and cultural change in luxury retail, fashion and beauty, law firms, insurance, transport and professional services, including some of the largest technology and transformation programmes in those sectors.
20+ years in change3 ways to work with us1 ready team
Who we are
A ready team of change leaders and experienced trainers
We excel at bringing everyone along on their new journey and making new ways of working stick.
Our work spans business, technology and cultural change, including some of the largest technology and transformation programmes in our sectors.
Sectors our team has worked in
BankingConsumer goodsEnergyFinancial marketsHealthcareInsuranceLegalLife sciences and pharmaMedia and telecomsNatural resourcesPublic sectorRetailTechnology and softwareTransportTravel and leisureUtilitiesBankingConsumer goodsEnergyFinancial marketsHealthcareInsuranceLegalLife sciences and pharmaMedia and telecomsNatural resourcesPublic sectorRetailTechnology and softwareTransportTravel and leisureUtilities
What we believe
- Change is a human event with a technical trigger.
- A change document should help someone decide something.
- Go-live is the start of adoption, not the end of the work.
- People should be ready before they are told to be.
- The skills should stay when we leave.
How to work with us
Work with us your way
Change Management
We plan and deliver the change as a package. Checking that the change sticks is an optional extra: we agree how to measure it, then keep watching after go-live.
See Change ManagementTraining with your change
You can add training for your people to a Change Management package.
See Change ManagementJoin the network
Practitioners, trainers and training firms who share our standards are welcome.
Join us as an associate
Experienced change practitioners and trainers can join our associate network, working on client programmes alongside our lead practitioner with our toolkit and standards.
Join as an associateBecome a delivery partner
Training firms in the UK, the EU, the USA, the Gulf and Africa can deliver our programmes under licence, using our content and quality standards.
Become a delivery partnerReady when you are.
Tell us what you are changing and we will tell you how we would approach it.
Talk to us
Tell us what you are aiming for and the right specialist will reply within two working days.
See in minutes what AI could be worth to your team.
Questions we are asked
What are culture and readiness audits?
A short, structured check of how ready your people really are. Over two to four weeks we use interviews, quick surveys and workshops, then give you a plain-English report, a team-by-team heat map and a short list of what to do first.
What is a Readiness Pilot?
A short trial in which one group receives our training and support now and a similar group receives it later. We measure the same things for both over four to eight weeks, so you see what the programme delivers before you scale. Small groups give an indication, not statistical proof.
Can the training be tailored to our organisation?
Yes. We do not sell or supply software. We train people on the tools your organisation has already approved, such as Microsoft 365 Copilot, ChatGPT, Claude or Gemini, using your policy and real examples. If you are also working with us on the change, we can help you choose and roll out those tools.
How big are the groups?
It depends on what is being trained, so we agree it with you. Online sessions on Teams or Zoom can reach a larger audience, and in-person sessions can take up to 25 people. Hands-on workshops work best in smaller groups.
Which change methods do your practitioners use?
They are experienced in the established change methods, including ADKAR, Kotter and Lewin, and adapt to your culture rather than forcing one model.
Do you work outside the UK?
Yes. The programmes share one core, adjusted for the UK, the EU, the USA, the Gulf and Africa, and we check the local rules for each country.
Length90 minutes plus a 10-minute check
FormatSelf-paced online
Group sizeCompany access
LevelEveryone
Why take this course
Most people are already using AI, with or without guidance. Essentials gives everyone the same basics and good habits, and gives your organisation a record of it.
What you will be able to do
To give every employee the basic knowledge and habits to use AI safely and sensibly, with a record your organisation can show. By the end, you will be able to:
- Explain in their own words what AI tools do and where they go wrong.
- Spot tasks in their role where AI could help and where it should not be used.
- Decide what information must never go into an AI tool, and check output before using it.
- Recognise bias and know when a person must decide.
- Write a clear request using the READY method.
- Report problems and concerns with confidence.
What you will cover
- 1
What AI really is (and isn't)
15 minutes
- 2
Where AI shows up in my job
15 minutes
- 3
Using it safely
20 minutes
- 4
Fair and human
15 minutes
- 5
Your first good prompts
15 minutes
- 6
When something goes wrong
10 minutes
Timetable
All times are UK time. Dates are agreed with you, and sessions are timed to suit your organisation.
| Self-paced version (about 90 minutes) | |
|---|---|
| Module 1 | What AI really is (and isn't): 15 minutes |
| Module 2 | Where AI shows up in my job: 15 minutes |
| Module 3 | Using it safely: 20 minutes |
| Module 4 | Fair and human: 15 minutes |
| Module 5 | Your first good prompts: 15 minutes |
| Module 6 | When something goes wrong: 10 minutes |
| Final check | Ten scenario questions: 10 minutes |
| Live version (about 2 hours) | |
| 10:00 to 10:05 | Welcome |
| 10:05 to 10:35 | Modules 1 and 2 |
| 10:35 to 10:45 | Break |
| 10:45 to 11:20 | Modules 3 and 4 |
| 11:20 to 11:45 | Modules 5 and 6 |
| 11:45 to 11:55 | Final check |
| 11:55 to 12:00 | Close |
Course details
- Who it is for
- Every employee. No technical knowledge needed.
- Before you start
- None.
- Length
- 90 minutes of learning plus a 10-minute check.
- Where and how
- Self-paced e-learning on any device, hosted by us or supplied to your own learning platform. A live session of about 2 hours is also available.
- When
- Start any time once your access is set up. Individual access is not offered at the moment.
- Assessment
- Ten scenario questions. The pass mark is 8 out of 10, with at least one correct answer for each of the six outcomes. Retakes are unlimited. Completion records go into your training record.
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AI Training: Practice Lab
Two live days on your own work.
AI TrainingTeams using AI
Length2 days, about 12 hours
FormatLive online or on site
Group sizeUp to 16 per trainer
LevelTeams using AI
Why take this course
Knowing about AI is not the same as using it well. The Lab lets people practise on their own tasks, so they leave with tools they will keep using.
What you will be able to do
To help people use AI confidently on their own real tasks and leave with tools they will keep using. By the end, you will be able to:
- Apply the READY method to everyday work.
- Build and keep a personal library of tested prompts and reusable templates.
- Use AI inside the tools they already use, within the organisation's rules.
- Check AI output for accuracy, bias and suitability.
- Turn rough notes and data into finished work faster.
- Plan and track their own first 30 days.
What you will cover
- 1
Day 1: Understand and use
Straight talk about AI, playing it safe, mastering READY, then a task workshop on your own work.
- 2
Day 2: Apply and embed
AI in the tools you already use, building reusable prompts, turning messy notes into finished work, a team challenge and your 30-day plan.
Timetable
All times are UK time. Dates are agreed with you, and sessions are timed to suit your organisation.
| Day 1 | |
|---|---|
| 09:30 to 09:50 | Welcome, outcomes and ground rules |
| 09:50 to 10:30 | Straight talk about AI |
| 10:30 to 11:20 | Playing it safe |
| 11:20 to 11:35 | Break |
| 11:35 to 12:45 | Mastering READY |
| 12:45 to 13:30 | Lunch |
| 13:30 to 14:50 | Task workshop |
| 14:50 to 15:05 | Break |
| 15:05 to 16:15 | Checking the output |
| 16:15 to 16:30 | Close and overnight task |
| Day 2 | |
| 09:30 to 09:55 | Recap and overnight results |
| 09:55 to 11:05 | AI in the tools you already use |
| 11:05 to 11:20 | Break |
| 11:20 to 12:35 | Building reusable prompts |
| 12:35 to 13:20 | Lunch |
| 13:20 to 14:20 | Notes and data into finished work |
| 14:20 to 14:35 | Break |
| 14:35 to 15:25 | Team challenge |
| 15:25 to 16:10 | Portfolio finalised and reviewed |
| 16:10 to 16:30 | Your 30-day plan |
Course details
- Who it is for
- Knowledge workers and teams who use, or will use, AI tools daily.
- Before you start
- Essentials completed, or equivalent knowledge.
- Length
- About 12 hours: 11.5 hours live over two days (or four half-days) plus 30 minutes of pre-work.
- Where and how
- Live on Teams or Zoom, or at your site. Each course is delivered in-house for your organisation, and we agree group size with you (up to 16 learners per trainer; up to 25 in person with a second facilitator).
- When
- We run each course when a larger group in your organisation wants it, and schedule it to suit you. There are no fixed public dates, and we do not run courses for small numbers or individuals.
- Assessment
- A practical task on your own work, your personal prompt library and your 30-day plan, with a follow-up check at day 30.
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Our courses are general training and information, not legal advice.
AI Training: Leaders
Direction, responsibility and proof.
AI TrainingExecutives and risk leaders
LengthHalf a day, 4 hours
FormatLive online or on site
Group sizeUp to 16 per trainer
LevelExecutives and risk leaders
Why take this course
Leaders set the rules, the appetite for risk and the tone. This session helps them make clear decisions about AI and show what they have done about it.
What you will be able to do
To help leaders set direction, name who is responsible, and keep proof of AI skills and responsible use. By the end, you will be able to:
- Explain why AI skills matter to the organisation and what good looks like.
- Set a sensible plan for who needs which training, based on their role.
- Decide who owns AI risks and who to tell when something goes wrong.
- Decide where a person must always make the call.
- Pick a few simple measures that show the plan is working.
What you will cover
- 1
Why AI skills matter and what good looks like
45 minutes
- 2
Risk, policy and who is accountable
60 minutes
- 3
Keeping people in charge of big decisions
45 minutes
- 4
Culture, people and trust
30 minutes
- 5
Proof and measures
30 minutes
- 6
Personal commitments
15 minutes
Timetable
All times are UK time. Dates are agreed with you, and sessions are timed to suit your organisation.
| 09:30 to 10:15 | Why AI skills matter and what good looks like |
| 10:15 to 11:15 | Risk, policy and who is accountable |
| 11:15 to 11:30 | Break |
| 11:30 to 12:15 | Keeping people in charge of big decisions |
| 12:15 to 12:45 | Culture, people and trust |
| 12:45 to 13:15 | Proof and measures |
| 13:15 to 13:30 | Personal commitments |
Course details
- Who it is for
- Executives, board members, and risk, compliance, data protection and HR leaders.
- Before you start
- None.
- Length
- Half a day (4 hours including a break).
- Where and how
- Live on Teams or Zoom, or at your site. Each course is delivered in-house for your organisation, and we agree group size with you (up to 16 learners per trainer; up to 25 in person with a second facilitator).
- When
- We run each course when a larger group in your organisation wants it, and schedule it to suit you. There are no fixed public dates, and we do not run courses for small numbers or individuals.
- Assessment
- A one-page leadership commitment and plan, discussed with the facilitator.
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AI Training: AI Briefing
A clear start on AI, for a whole room.
AI TrainingEveryone
Length60 to 90 minutes
FormatLive online or on site
Group sizeUp to 100
LevelEveryone
Why take this briefing
When a whole organisation needs to hear the same message about AI at the same time, one clear session is the quickest way to do it. It gives everyone a shared starting point, and shows leaders what to do next.
What you will be able to do
To give a large group a clear, practical start on AI. By the end, people will be able to:
- Explain in plain words what AI tools do and where they go wrong.
- Spot everyday tasks where AI could help, and where it should not be used.
- Know what information must never go into an AI tool.
- Know who to ask and where to report a problem.
- Know what happens next in your organisation.
What you will cover
- 1
What AI is and is not
10 to 15 minutes
- 2
Where it helps, and where it does not
15 minutes
- 3
Using it safely and fairly
15 minutes
- 4
A live demonstration
15 minutes
- 5
Questions and next steps
15 to 30 minutes
Course details
- Who it is for
- Every employee, in one room or on one call. No technical knowledge needed.
- Before you start
- None.
- Length
- 60 to 90 minutes, including questions.
- Where and how
- Live on Teams or Zoom, or at your site. We agree numbers with you, up to 100 people.
- When
- We run it when your organisation wants it, and schedule it to suit you. There are no fixed public dates.
- Price
- Priced per hour, so the cost per person falls as the room fills. At 100 people, it is £15 per person per hour.
- Assessment
- None. It is an introduction. To go further, start with Essentials or take the AI Readiness Check.
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Length3 hours per pack
FormatLive online or on site
Group sizeUp to 16 per trainer
LevelBy function
Why take this course
Every function uses AI differently. Role Packs apply the same method to the real tasks of one team.
What you will be able to do
To apply the READY method directly to the real tasks of one function. By the end, you will be able to:
- Match the regular tasks in their role to safe, useful ways of using AI.
- Build a starter kit of prompts for those tasks.
- Use checking rules that suit the risks in their function.
- Agree what must always stay with a person.
What you will cover
- 1
People and Culture
A People Prompt Kit and a checklist for AI in HR processes.
- 2
Operations and Delivery
A process-to-prompt starter pack.
- 3
Customer and Commercial
A customer prompt library with review rules.
- 4
Finance and Risk
A safe-use guide for numbers and sensitive data.
- 5
Change and Programme
A change practitioner AI toolkit.
Timetable
All times are UK time. Dates are agreed with you, and sessions are timed to suit your organisation.
| 0:00 to 0:20 | READY recap and safe-use reminder |
| 0:20 to 1:00 | Mapping your function's tasks |
| 1:00 to 2:20 | Building your kit (with a short break) |
| 2:20 to 2:50 | Safe-use check and peer review |
| 2:50 to 3:00 | Commitments |
| Typical start | 09:30 or 13:30 UK time, so 09:30 to 12:30 or 13:30 to 16:30 |
Course details
- Who it is for
- Teams in People and Culture, Operations and Delivery, Customer and Commercial, Finance and Risk, and Change and Programme. Each pack opens for booking once its trainer, with experience in that function, is confirmed; Change and Programme comes first.
- Before you start
- Essentials or the Practice Lab completed.
- Length
- 3 hours each.
- Where and how
- Live on Teams or Zoom, or at your site. Each course is delivered in-house for your organisation, and we agree group size with you (up to 16 learners per trainer; up to 25 in person with a second facilitator).
- When
- We run each course when a larger group in your organisation wants it, and schedule it to suit you. There are no fixed public dates, and we do not run courses for small numbers or individuals.
- Assessment
- A completed kit, reviewed against a checklist.
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AI Training: Champions
People who help colleagues use AI well.
AI TrainingPeople nominated by their teams
Length1 day plus a 90-minute clinic
FormatLive online or on site
Group sizeUp to 16 per trainer
LevelPeople nominated by their teams
Why take this course
Colleagues ask the person next to them first. AI champions help make sure the answers they get are safe, accurate and helpful.
What you will be able to do
To create a network of people who help colleagues use AI safely and well. By the end, you will be able to:
- Answer colleagues' common AI questions accurately and honestly.
- Coach peers using READY and safe-use habits.
- Spot risky use and raise it helpfully.
- Share useful examples across teams.
- Tell leaders how it is going and what worries people.
What you will cover
- 1
Launch day
AI basics refreshed, the champion role, coaching with READY, handling concerns and a local plan.
- 2
Follow-up clinics
One 90-minute online clinic about four weeks later.
Timetable
All times are UK time. Dates are agreed with you, and sessions are timed to suit your organisation.
| Launch day | |
|---|---|
| 09:30 to 10:15 | Welcome and the champion role |
| 10:15 to 11:15 | AI basics refreshed: what it does and where it goes wrong |
| 11:15 to 11:30 | Break |
| 11:30 to 12:45 | Safe use, and coaching colleagues with READY |
| 12:45 to 13:30 | Lunch |
| 13:30 to 14:45 | Handling questions and concerns |
| 14:45 to 15:00 | Break |
| 15:00 to 16:00 | Your local plan |
| Follow-up clinic (about week 4) | |
| 12:30 to 13:00 | Early wins and worries |
| 13:00 to 13:30 | Peer coaching practice |
| 13:30 to 14:00 | Sustaining the network and handover |
Course details
- Who it is for
- Local AI advocates nominated by their teams.
- Before you start
- Essentials completed.
- Length
- One launch day (5.25 hours of learning) plus one 90-minute clinic about four weeks later, 6.75 hours in all.
- Where and how
- Live on Teams or Zoom, or at your site. Each course is delivered in-house for your organisation, and we agree group size with you (up to 16 learners per trainer; up to 25 in person with a second facilitator).
- When
- We run each course when a larger group in your organisation wants it, and schedule it to suit you. There are no fixed public dates, and we do not run courses for small numbers or individuals.
- Assessment
- A local action plan, clinic participation and a 60-day check-in.
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View course and enquireInterested in this course?
Tell us who it is for and how many people, and we will agree dates and prices with you.
Our courses are general training and information, not legal advice.
Terms and conditions
These terms apply to our training and advisory services for organisations. They may be replaced by terms agreed in writing for a particular contract.
1. Who we are
Change & Learning Solutions Ltd is registered in England and Wales, company number 08314664. Registered office: 89 Jacobs Well Lane, Wakefield, England, WF1 3PB.
2. What we provide
We provide change management, training and related services as described in the proposal, statement of work or booking confirmation we agree with you.
3. No guarantee of outcomes
We work with skill and care, but we cannot guarantee particular results. Our courses, materials and evidence packs are general training and information. They are not legal advice and do not guarantee that your organisation complies with any law. You remain responsible for your own legal obligations and should take your own advice.
4. Fees and payment
Fees are set out in the proposal or booking confirmation. VAT is added only if we are VAT registered at the time, and is shown separately on the invoice. Invoices are payable within 30 days of the invoice date unless we agree otherwise in writing. If an invoice is paid late, we may charge interest and fixed compensation under the Late Payment of Commercial Debts (Interest) Act 1998, and we may pause further services until the overdue amount is paid. Please tell us promptly if you dispute part of an invoice, and pay the part that is not in dispute.
5. Cancellation and rescheduling
You may cancel or move a course by written notice. If you give us more than 14 days' notice before the course starts, we will refund the fee in full or move your booking to another date at no charge. If you give us between 14 and 7 days' notice, we may keep 50% of the fee. If you give us less than 7 days' notice, or do not attend, the full fee is payable. You can always send a colleague in your place at no charge. For bespoke or in-house courses, any different cancellation terms in your proposal apply instead. We may reschedule if a trainer is unavailable or numbers are too low, and will offer a new date or a refund.
6. Materials and intellectual property
We own our course materials, methods and templates, including the READY and UPELO methods. UPELO is our trade mark, and an application to register it has been made. We give you a non-exclusive licence to use them within your organisation for the course you have booked. You may not copy, resell or share them outside your organisation without our written permission. Names of other methods, products and organisations, including ADKAR, Kotter, Lewin and Microsoft, belong to their owners. We use them only to describe what our practitioners know and use, or the tools we train people on. This does not mean we are affiliated with, endorsed by or certified by them.
7. Your information and data protection
We handle personal information in line with our privacy notice. Where we process learners' details for you, we will agree data protection terms with you.
8. Confidentiality
Each of us will keep the other's confidential information confidential and use it only for the services.
9. AI tools
AI tools change often and their answers can be wrong. We train people to check their work, and we are not responsible for the tools or the results people produce with them. Product and tool names mentioned on this site belong to their owners.
10. Learner conduct
Learners should take part respectfully and follow your organisation's policies. We may ask someone to leave a session if their behaviour makes it unsafe or unworkable for others.
11. Limit of our liability
Nothing limits liability for death or personal injury caused by negligence, for fraud, or for anything the law does not allow us to limit. Otherwise, our total liability for any claim relating to a service is limited to the fees you paid for that service. We are not liable for loss of profit, loss of business, loss of goodwill or any indirect or consequential loss.
12. Events outside our control
Neither of us is responsible for delay or failure caused by events outside our reasonable control, such as severe weather, illness, technical failure or industrial action.
13. Changes to these terms
We may update these terms. The version that applies is the one in force when you book.
14. Law and courts
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
Change Management: Change Essentials
From no experience to running real change, in three days.
Change ManagementNew to change
Length3 days, about 19 hours
FormatLive online or on site
Group sizeUp to 16 per trainer
LevelNew to change
Why take this course
Many organisations have no change team and no heavy method, and still need change to go well. This course gives people with no experience a practical, light toolkit they can use straight away, without a big team or a big process.
What you will be able to do
To take someone from no experience to planning and supporting a real change with a simple, light toolkit. It is a practical practitioner course built for organisations that are new to change management, so the approach is deliberately light. It is our own method and is not a Prosci course. By the end, you will be able to:
- Explain why change succeeds or fails, and what changes for people.
- Use the UPELO™ method (Understand, Plan, Equip, Launch, Own) to plan and run a change from first conversation to handover.
- Assess the impact of a change and map who is affected.
- Build a one-page change plan, including communications, training and support.
- Run a readiness check and recommend go, hold or adjust.
- Recruit and support champions, and handle resistance respectfully.
- Set simple measures for whether people are using the new way, and plan a proper handover.
- Tailor a light approach for an organisation that is new to change management.
What you will cover
- 1
Why change succeeds or fails
Day 1. The people side of change, what changes for individuals and for the organisation, the role of a change practitioner, and a plain-English tour of established models (ADKAR, Kotter, Lewin) and how they relate to UPELO™.
- 2
Our UPELO™ method and your starting point
Day 1. Understand, Plan, Equip, Launch, Own, and how to scale it to the size of the change. Judge how mature your organisation is at change and choose a light or fuller approach.
- 3
Understand
Day 1 to 2. The case for change, impact assessment, stakeholder analysis and mapping, and the first view of risks and dependencies.
- 4
Plan
Day 2. Objectives and success measures, the sponsor roadmap, communications plan, change roadmap and the start of your one-page change plan.
- 5
Equip
Day 2 to 3. Training needs and support, building and using a champions network, and preparing managers to lead their teams through the change.
- 6
Launch
Day 3. Readiness check and a go, hold or adjust recommendation, running the launch, and handling resistance respectfully.
- 7
Own
Day 3. Adoption measures, tracking benefits, reinforcing the new way of working, and a proper handover so the change sticks.
- 8
Your toolkit and assessment
Finish your one-page change plan and take away simple templates: impact assessment, stakeholder map, communications plan, readiness checklist and adoption tracker.
This covers the topics a practitioner-level change course is expected to: theory and models, impact and stakeholder analysis, planning, communications, training and support, readiness, resistance, adoption and sustainment. It is our own course and is not an accredited qualification.
Course details
- Who it is for
- People new to change: project managers, business analysts, HR and L&D professionals, operations managers and team leaders asked to lead or support change, and anyone building a change function from scratch. No experience or qualification needed.
- Before you start
- Nothing. This is the starting point.
- Length
- 3 days (about 19 hours of live learning), plus about 2 hours of pre-reading. An optional 90-minute follow-up clinic about 4 weeks later.
- Where and how
- Live on Teams or Zoom over three consecutive days, or at your site. Each course is delivered in-house for your organisation, and we agree group size with you (up to 16 learners per trainer; up to 25 in person with a second facilitator).
- When
- We run each course when a larger group in your organisation wants it, and schedule it to suit you. There are no fixed public dates, and we do not run courses for small numbers or individuals.
- Assessment
- A one-page change plan for a real or case-study change, built on days 2 and 3, a short scenario quiz and written feedback. You receive a certificate of completion.Please noteThis is our own course and is not a Prosci or APMG certification.
- Next step
- Change Influencer (2 days)
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Change Management: Change Influencer
From delivering the plan to being heard on the decision.
Change ManagementSome experience
Length2 days, about 12 hours
FormatLive online or on site
Group sizeUp to 16 per trainer
LevelSome experience
Why take this course
Many experienced change practitioners are asked for documents when they could be shaping decisions. This course builds the presence, influence and business sense to be heard by senior leaders, and shows how to turn your impact assessments into a case they can act on.
What you will be able to do
To help you influence the decisions that shape a change, using our UPELO™ method. By the end, you will be able to:
- Speak with a credible, consistent voice in senior meetings.
- Work out what each leader cares about, and build allies before you need them.
- Turn an impact assessment into a short business case covering benefits, risk and value.
- Use questions and framing that lower defensiveness and move people forward.
- Stay calm under pressure, and raise and escalate risk early with confidence and tact.
- See how people, process and incentives interact, and plan adoption and handover that last.
What you will cover
- 1
Presence in the room
Day 1 · Understand. Show up as a credible voice in senior meetings: prepare, speak plainly, and be known for useful, well-judged contributions.
- 2
Stakeholder influence
Day 1 · Understand. Read who holds power and who is affected, learn what each leader cares about (cost, risk and results), and build allies before you need them.
- 3
The business case for change
Day 1 to 2 · Plan. Turn impact assessments into a clear story with evidence: benefits, risk and value, so leaders can decide quickly.
- 4
Conversations that move people
Day 2 · Equip. Questions, framing and listening that lower defensiveness, and how to coach managers and champions through hard conversations.
- 5
Staying steady under pressure
Day 2 · Launch. Stay calm when a change is going wrong, set healthy boundaries, and raise and escalate risk early with tact.
- 6
Seeing the system, owning the result
Day 2 · Own. See how people, process and incentives interact, spot dependencies and change overload, and plan adoption and handover. Ends with a review clinic on your own work.
This covers the topics a practitioner-level change course is expected to: theory and models, impact and stakeholder analysis, planning, communications, training and support, readiness, resistance, adoption and sustainment. It is our own course and is not an accredited qualification.
Course details
- Who it is for
- Experienced change, HR, project and transformation practitioners, and consultants, who want to be recognised as strategic voices and influence senior decisions.
- Before you start
- Change Essentials, or some experience of leading or supporting change.
- Length
- 2 days (about 12 hours of live learning), plus about 1 hour of pre-reading.
- Where and how
- Live on Teams or Zoom over two consecutive days, or at your site. Each course is delivered in-house for your organisation, and we agree group size with you (up to 16 learners per trainer; up to 25 in person with a second facilitator).
- When
- We run each course when a larger group in your organisation wants it, and schedule it to suit you. There are no fixed public dates, and we do not run courses for small numbers or individuals.
- Assessment
- A case-study exercise on day 2, with written feedback.Please noteThis is our own course and is not a Prosci or APMG certification.
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Tell us who it is for and how many people, and we will agree dates and prices with you.
Our courses are general training and information, not legal advice.
Change Management: Governance and Sponsorship
For the leaders who sponsor change.
Change ManagementSponsors and programme leaders
Length1.5 days plus a 30-minute one-to-one
FormatLive online, in person or on site
Group sizeUp to 12 per cohort
LevelSponsors and programme leaders
Why take this course
Change often fails because sponsors are not visible or well informed, and decisions are unclear. This course helps senior people set change up so it is run well and lasts.
What you will be able to do
To set up how change is run, decided and sustained. By the end, you will be able to:
- Design a way of running change that fits your organisation.
- Manage how much change your people can take at once, and decide what should wait.
- Make sure money spent on technology is matched by getting people ready.
- Lead cultural change visibly and credibly as a sponsor.
- Set up oversight that makes decisions rather than just collecting reports.
What you will cover
- 1
Day 1: The sponsor's real job, and how change gets run
What sponsors do and don't do, how change is run, who decides what, sorting what comes first, how much change people can take and when to escalate.
- 2
Half-day: Leading culture and keeping it going
Spotting culture signals, leading from the front, checking the benefits arrive and your personal sponsor plan.
Course details
- Who it is for
- Sponsors, programme directors, heads of function, and PMO and transformation leaders who are sponsoring change or about to.
- Before you start
- Currently sponsoring or leading change, or about to.
- Length
- One full day (6 hours), then a half-day (3 hours) about two weeks later, plus a 30-minute one-to-one assessment conversation: 9.5 hours in all.
- Where and how
- Live on Teams or Zoom, in person, or at your site. Each course is delivered in-house for your organisation, and we agree group size with you (up to 12 learners per cohort, because every learner has a one-to-one assessment conversation).
- When
- We run each course when a larger group in your organisation wants it, and schedule it to suit you. There are no fixed public dates, and we do not run courses for small numbers or individuals.
- Assessment
- A sponsor action plan for a real change, drafted in the sessions and reviewed in a 30-minute conversation.
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View course and enquireInterested in this course?
Tell us who it is for and how many people, and we will agree dates and prices with you.
Our courses are general training and information, not legal advice.
Change Management: Champions and Super Users
People who make change stay.
Change ManagementPeople chosen to support colleagues
Length1 day plus a 90-minute clinic
FormatLive online or on site
Group sizeUp to 16 per trainer
LevelPeople chosen to support colleagues
Why take this course
Champions are how change takes hold day to day and keeps going after the project team leaves, but only if they are well chosen, trained and supported.
What you will be able to do
To prepare people to help colleagues and keep the new way of working going. By the end, you will be able to:
- Explain the change clearly and honestly to colleagues.
- Coach peers through hesitation and local resistance.
- Collect and pass up useful feedback.
- Keep the network active after the project team has gone.
- Tell leaders, in simple terms, whether people are using the new way.
What you will cover
- 1
Launch day
The champion role, understanding the change, listening and coaching, handling push-back, passing feedback on and a local action plan.
- 2
Follow-up clinic (about week 4)
Early wins and worries, practice coaching colleagues, signs that people are using the new way, keeping the network going and the handover plan.
Course details
- Who it is for
- People chosen by their organisation to support colleagues through change, and the managers who release them. No experience needed.
- Before you start
- Nominated by their organisation. No experience needed.
- Length
- One launch day (5.5 hours) plus one 90-minute clinic about four weeks later, about 7 hours in all.
- Where and how
- Live on Teams or Zoom, or at your site. Each course is delivered in-house for your organisation, and we agree group size with you (up to 16 learners per trainer; up to 25 in person with a second facilitator). Scheduled with your change programme.
- When
- We run each course when a larger group in your organisation wants it, and schedule it to suit you. There are no fixed public dates, and we do not run courses for small numbers or individuals.
- Assessment
- A local action plan and participation in the clinic.
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View course and enquireInterested in this course?
Tell us who it is for and how many people, and we will agree dates and prices with you.
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AI Training: Leading People Through AI Change
For managers leading their teams through AI.
AI TrainingManagers
Length1 day plus a 90-minute clinic
FormatLive online or on site
Group sizeUp to 16 per trainer
LevelManagers
Why take this course
Managers are where worries about AI are heard first. This course helps them lead honest conversations and change how their team works, fairly.
What you will be able to do
To lead teams through AI-driven change fairly and confidently. By the end, you will be able to:
- Hold honest team conversations about AI, jobs and fears.
- Agree team rules for responsible AI use.
- Redesign a team workflow with AI while keeping people involved.
- Coach individuals through anxiety and changing roles.
- Check how it is going, whether it is fair, and adjust.
What you will cover
- 1
Day: Lead the conversation, change how the team works
Understanding the team's views, difficult AI conversations, fairness and inclusion, team agreements, workflow redesign, coaching through change and your team plan.
- 2
Follow-up clinic (about week 2)
Review of your team AI adoption plan, what has worked, and what to adjust.
Timetable
All times are UK time. Dates are agreed with you, and sessions are timed to suit your organisation.
| Day | |
|---|---|
| 09:30 to 10:15 | Understanding your team's views |
| 10:15 to 11:15 | Leading difficult AI conversations |
| 11:15 to 11:30 | Break |
| 11:30 to 12:30 | Fairness, inclusion and team agreements |
| 12:30 to 13:15 | Lunch |
| 13:15 to 14:15 | Redesigning a team workflow with AI |
| 14:15 to 14:30 | Break |
| 14:30 to 15:30 | Coaching individuals through change |
| 15:30 to 16:30 | Your team AI adoption plan |
| Follow-up clinic (about week 2) | |
| 12:30 to 14:00 | Review of your team plan, what worked and what to adjust |
Course details
- Who it is for
- Team leaders, line managers and heads of department who manage people and have completed Essentials.
- Before you start
- Currently managing people, with Essentials completed.
- Length
- One day (about 6.5 hours) plus a 90-minute follow-up clinic about two weeks later, about 8 hours in all.
- Where and how
- Live on Teams or Zoom, or at your site. Each course is delivered in-house for your organisation, and we agree group size with you (up to 16 learners per trainer; up to 25 in person with a second facilitator).
- When
- We run each course when a larger group in your organisation wants it, and schedule it to suit you. There are no fixed public dates, and we do not run courses for small numbers or individuals.
- Assessment
- A team AI adoption plan, drafted in the session and reviewed in the follow-up clinic.
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View course and enquireInterested in this course?
Tell us who it is for and how many people, and we will agree dates and prices with you.
Our courses are general training and information, not legal advice.
How ready is your organisation for AI?
A free, five-minute check. Fifteen short statements across five areas show you where you are strong and where to start.
About 5 minutesFreeNothing is stored or sent
What the check looks at
Five areas that decide whether AI helps your people or just adds noise. You answer for where you are today, not where you hope to be.
1
Direction
Can your leaders say, in plain words, what AI is for, and who owns it?
2
Skills and confidence
Do people know what AI can and cannot do, and is training matched to their roles?
3
Safe and fair use
Do people know what must never go into an AI tool, and do they check the output?
4
Rules and support
Is there a short, clear policy, somewhere safe to raise problems, and a record of who has been trained?
5
Change readiness
Have you listened to people's worries, set up champions and chosen how you will measure real use?
What your result means
You get an overall score and one of four bands, so you can see at a glance where you stand.
0 to 34%
Foundations needed
Most of the building blocks are still to come. Start with an owner, basic safe-use rules and entry-level training.
35 to 59%
Getting started
Some good steps are in place but they are patchy. Close the gaps in your lowest areas before you scale.
60 to 79%
Building well
Solid foundations in most areas. Targeted work on your weakest areas will make the biggest difference.
80 to 100%
Ready to scale
Your people, rules and support are strong. Keep records current and measure real use.
What you get
- An overall score and your band
- A score for each of the five areas
- Your three lowest areas, with a practical first step for each
- A page you can print or save as a PDF to share with colleagues
Good to know
It is a self-assessment, so the score reflects your own judgement. Treat it as a starting point for a conversation, and run it again after each phase of work to see progress.
Guidance only. It is not an audit or legal advice, and it does not say whether you meet any law or standard.
Ready to find out?
It takes about five minutes, and you will have your results straight away.
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